Monday, May 28, 2007

Of Macs and Men

The ongoing ad campaign by Apple makes it seem like Macs are the perfect machines. Not only are they without flaw, but they make you hip.

Recently I have found them to be even more annoying because they are a reminder of my battle to get my new computer to work. Perhaps I feel like it is a bit of false advertising.

My first computer ever was a boxy Mac. While I occasionally got the dreaded bomb:

Overall it was a pretty good computer.

I just returned to Mac after a decade or so of fussing with PCs and the mess that is Microsoft. And while I do like my new cyberenvironment, I have been dealing with the 21st century equivalent of the on-screen bomb.

My applications crash and eventually I get the equivalent of Mac-pass-out: the screen goes gray and my computer tells me in multiple languages that it needs to be restarted. This leaves me feeling:

I have called Apple Care and been to the Apple Store's "Genius Bar" [where by the way, I did not see any anorexic know-it-all women like they show on tv, rather it was the expected pudgy, nerdy computer geeks]. The result has been having to reinstall the operating system and re-formating the hard drive. Both entailed a long process of putting all my applications, music, and files back on the computer.

Tonight as I was working on my lectures for tomorrow, the X-Machine started failing again. During this whole process, I have learned a lot about the techie things regarding the iMac. I have gone through the procedure, but there is still a hardware problem with my hard drive.

So I guess I will find myself on the phone with Apple Care again and probably making a visit to the Apple Store to see if the geniuses at the bar can fix this thing once and for all.

I must say this, it is nice getting a helpful (more or less) person who is fluent in English on the line when I call Apple Care. My tech support experiences in the past leave much to be desired. In the end, despite the problems I will refrain from tossing my apple in the bin.

I just hope that my troubles are soon over. All I want is a computer I can work (and play, of course) on. Is that too much to ask?

Unfortunately, I think my Apple is really a Lemon.

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